Returns Policy

DO I HAVE TO PAY FOR MY RETURN?

We offer Free Returns for orders more than SGD 150. Please send us an email at hello@prettyballerinas.com.sg with your order number to facilitate a return.

HOW DO I RETURN AN ITEM?

We do not allow exchanges or refunds on sale items. This includes items bought using promotional codes. For regular priced items, we will allow exchanges within 7 working days upon receiving your item. Refunds will be accessed on a case by case basis.

Returned items must be unworn and in their original box. They must also be accompanied with a copy of the invoice and your indications as to whether you require a refund or an exchange. If you wish to exchange please indicate clearly the new size / model required. Return will only be acceptable if they are in conditions mentioned above.

Please note that we do not allow exchange or refund on sale items. For regular priced items, we will allow exchanges within 7 working days upon receiving your item. Refunds will be accessed on a case by case basis.

Please note that we do not refund postage cost for returned items.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

To make your return quicker please:

Return your shoes in their original condition as they will be inspected upon return. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer. Send them back via your local post office, registered mail and get proof of postage. PrettyBallerinas.com.sg is not liable for goods in transit until they reach our facilities. You may also bring the item to the address provided.

To Return:

Send us an email at hello@prettyballerinas.com.sg with your order number. Tell us if you require an exchange or a refund. Once your goods are accepted back into stock you will be issued with an exchange or refund. After the We will refund the card originally used for payment in 14 working days.

HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?

Once the Return goods are received and passed Inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. If we are unable to provide you with an exchange, we will send you an email to notify you.

THE COLOUR OF MY SHOES DIFFER FROM THE COLOUR ON THE SCREEN

We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of the shoes are unique to each pair due to the handmade nature of the shoes.