Please send us an email at firstname.lastname@example.org with your order number to facilitate a return. We do not allow exchanges or refunds on sale items, this includes items bought using promotional codes. Refunds are not allowed for regular priced items, however exchanges are allowed within 14 calendar days of receiving your item(s).
Returned items must be unworn and in their original box. They must also be accompanied with a copy of the invoice and your indications as to whether you require a refund or an exchange. If you wish to exchange please indicate clearly the new size / model required. Return will only be acceptable if they are in conditions mentioned above.
Please note that we do not refund postage cost for returned items.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
To make your return quicker please:
Return your shoes in their original condition as they will be inspected upon return. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer.
Send us an email at email@example.com with your order number. Indicate the item(s) you wish to return and reason for doing so. Once we have received your goods and it has passed quality check, you will be issued with an exchange or refund. We will refund to your original payment within 14 working days. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Once the Return goods are received and passed Inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return, we will send you an email to let you know it has been processed. If we are unable to provide you with an exchange, we will send you an email to notify you.
We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of the shoes are unique to each pair due to the handmade nature of the shoes.