Orders

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders, update your profile information for future orders and many more.

I HAVE FORGOTTEN MY PASSWORD

Don’t worry, it happens. Just go to My Account, click on the ‘Forgot your password’ link and enter the email address you registered with. You will receive an email shortly reminding you of your password.

WHAT SIZES ARE USED ON THE SITE?

All sizes are European sizes unless stated otherwise.

WHY ARE THE PRICES DIFFERENT ONLINE AND IN STORE?

From time to time our stores may run special local promotions that may not be available on our website or we may offer special discounts online that are not available in stores.

HOW WILL I KNOW YOU RECEIVED MY ORDER?

We will send you a confirmation email straight after your order has been placed. If you do not see this email in your inbox please check your junk/spam folder.

CAN I CHANGE AN EXISTING ORDER?

Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. If you need any assistance, please contact us immediately at hello@prettyballerinas.com.sg

CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

You can’t cancel an order once it is placed. If you need any assistance, please contact us at hello@prettyballerinas.com.sg as soon as possible. If your order has already been dispatched, you can return it within 14 days of receipt of item.

WHY WAS MY ORDER CANCELLED?

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible.

WHAT PAYMENT METHODS CAN I USE?

Payments are Powered by Shopify Pay. We accept Mastercard, Visa and Amex.

WHAT CURRENCIES DO YOU ACCEPT?

All transactions will be made in Singapore Dollars. All prices displayed online are inclusive of 7% GST.

WHAT ARE YOUR COMPANY DETAILS?

Pretty Ballerinas are sold to you by the following company - this is the name that will appear on your credit card statement

Company address:

FJ Benjamin (Singapore) Pte Ltd
1 Jalan Kilang Timor Pacific Tech Centre #07-01 Singapore 159303

Email: hello@prettyballerinas.com.sg