We are offering free local delivery for our valued customers and partners for any orders above SGD 150. For orders below SGD 150, shipping fee will be charged at SGD 6.50 (by courier).
Items are shipped from Singapore. We do not ship internationally.
Deliveries of orders usually take 3 – 5 business days to reach your door step. Please allow extra time for orders to be processed during public holidays and promotional periods. We do not deliver to PO boxes, military camps or facilities and islands in Singapore.
Please ensure that your delivery address and contact information is accurate before placing an order to avoid delays.
We aim to dispatch your order within a maximum of 3 - 5 working days, but please allow up to 5 working days from confirmation of order for delivery. We will email you once your order has been dispatched. All orders will be shipped using a courier service and a signature is required upon delivery, so please ensure that someone will be available to receive and sign for your order.
When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 7 working days after placing an order please contact us at email@example.com
You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the delivery address once the order has been placed. If you need immediate assistance, please reach us at firstname.lastname@example.org
All orders require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders, update your profile information for future orders and many more.
Don’t worry, it happens. Just go to My Account, click on the ‘Forgot your password’ link and enter the email address you registered with. You will receive an email shortly reminding you of your password.
All sizes are European sizes unless stated otherwise.
From time to time our stores may run special local promotions that may not be available on our website or we may offer special discounts online that are not available in stores.
We will send you a confirmation email straight after your order has been placed. If you do not see this email in your inbox please check your junk/spam folder.
Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. If you need any assistance, please contact us immediately at email@example.com
You can’t cancel an order once it is placed. If you need any assistance, please contact us at firstname.lastname@example.org as soon as possible.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible.
Payments are Powered by Shopify Pay. We accept Mastercard, Visa and Amex.
All transactions will be made in Singapore Dollars. All prices displayed online are inclusive of 8% GST.
Pretty Ballerinas are sold to you by the following company - this is the name that will appear on your credit card statement
FJ Benjamin (Singapore) Pte Ltd
1 Jalan Kilang Timor Pacific Tech Centre #07-02 Singapore 159303
Please send us an email at email@example.com with your order number to facilitate a return. We do not allow exchanges or refunds on sale items, this includes items bought using promotional codes. Refunds are not allowed for regular priced items, however exchanges are allowed within 14 calendar days of receiving your item(s).
Returned items must be unworn and in their original box. They must also be accompanied with a proof of purchase.
Please note that we do not refund postage cost for returned items.
We try our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
To make your return quicker please:
Return your shoes in their original condition as they will be inspected upon return. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer.
Send us an email at firstname.lastname@example.org with your order number. Indicate the item(s) you wish to return and reason for doing so. Once we have received your goods and it has passed quality check, you will be issued with an exchange or refund. We will refund to your original payment within 14 working days. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Once the Return goods are received and passed Inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return, we will send you an email to let you know it has been processed. If we are unable to provide you with an exchange, we will send you an email to notify you.
We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of products depends on the settings of your monitor.
Information About Us
We are FJ Benjamin Pte Ltd, a Franchise Partner of Jaime Mascaro, S.A. We operate the website at prettyballerinas.com.sg (the "Site") and when you buy a product from the Site ("Product"), you buy it from FJ Benjamin.
We're a company registered in Singapore with company registration number 199000027E. Our registered office is FJ Benjamin (Singapore) Pte Ltd, 1 Jalan Kilang Timor, #07-02 Pacific Tech Centre, Singapore 159303.
If you need to contact us, see our Contact us page for a list of the different ways you can reach us.
Website: When you place an order or set up an account through our Pretty Ballerinas website, FJ Benjamin Pte Ltd will collect your name, billing address, delivery address, contact details (including email and Mobile numbers), gender and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.
E-receipts: If you sign up to receive e-receipts in our Pretty Ballerinas website, FJ Benjamin Pte Ltd. will collect your name, email address, home address, date of birth and gender, Mobile number.
Competitions, promotions: If you enter a competition or promotion we are running, we may ask you to provide your name, email address, home address, mobile number and gender.
Customer services: If you contact our customer services representatives, we might ask you to provide your name, email address and home address, mobile number, and the reasons for contacting us.
Opting into direct marketing: When you contact us through any of these channels, we will ask you whether you want to opt into receiving our newsletter and other marketing communications from us. If you decide to opt in, FJ Benjamin Pte Ltd. will record this opt in on your customer profile.
What We Use Your Information For
Web: When you place an order or set up an account through our Pretty Ballerinas website, we will use your personal data to:
- process your orders, communicate with you about your orders, and deliver your products;
- update our records and maintain your account with us;
- prevent or detect fraud;
- ask for feedback on our products, website and services;
- conduct market research;
- monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
- E-receipts: If you sign up to receive e-receipts in our Pretty Ballerinas Website we will use your personal data to send you an electronic receipt for the products you purchase in-store.
- Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.
- Customer services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.
- Direct marketing: If you have opted in to receive marketing communications from us, we will use your personal data to notify you of Pretty Ballerinas products, promotions, competitions and special offers that may be of interest to you. These notifications will be sent to you online (either by email as a newsletter, or by social media or search engine as banners or adverts).
How Long We Keep Your Information For
We will keep your information for the following periods of time:
- Web: If you set up an account through our Pretty Ballerinas website, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.
- E-receipts: If you sign up to receive e-receipts in our Pretty Ballerinas website store, we will retain your personal data for seven years.
- Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.
- Customer services: If you contact our customer services representatives, we retain your personal data for seven years.
How To Opt Out
If you have opted in to receiving marketing communications from us, you can opt out at any time by:
- emailing us at email@example.com with the word "unsubscribe" in the subject line;
- clicking on "unsubscribe" on any marketing email you receive from us; or
- logging into "My Account" on the website and editing your account details.
Please allow up to 5 days for unsubscribe requests to be processed.
For guidance on how to turn off cookies, see section 8. Cookies below.
Disclosure Of Your Information
We may share your personal data with any company within the FJ Benjamin Pte Ltd group of companies for the purposes listed in this policy.
We will not disclose your personal information to any third party except as follows:
If you have opted in to receiving marketing communications, we may share your information our third party service providers who provide email distribution services or with social media companies providing digital marketing services.
We will provide your personal data to our business partners who provide, ordering, logistics, fulfilment, and other services in order to process your orders, deliver your products, and provide customer care.
We may provide your personal data to agencies undertaking market research and analysis on our behalf. They may contact you by email or telephone to ask you for your feedback and comments on our products, website and services.
All of these disclosures would be made under contractual arrangements to ensure confidentiality, and carried out in accordance with the requirements of the relevant Data Protection regulations.
We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. We may provide such aggregated information to third parties, but these statistics will not include information that can be used to identify any individual.
Promotions and Promotional Codes
Promotional codes cannot be combined with other offers, promotions or promotional codes.
Promotional codes are only valid with purchases made through www.prettyballerinas.com.sg. Purchases made in Pretty Ballerinas stores are not eligible.
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
No extension of promotions or promotional codes will be entertained.
F J Benjamin (Singapore) Pte Ltd reserves the right to amend any terms and conditions without prior notice.
F J Benjamin (Singapore) Pte Ltd reserves the right to cancel any promotions or promotional codes without prior notice.